Real estate is local, and nobody knows that better than Townebank Mortgage. The company started in 2001 as a small, local lending operation focused on hometown service and expertise. Today, it's grown to include over 550 employees serving borrowers in 18 states. Nation-wide reach hasn't overshadowed their hometown approach, however. Townebank Mortgage, located in Wilmington, will always be your go-to local residential-lending team.

 

"Inspired by our hometown roots, we're committed to providing our borrowers with a personalized mortgage experience," says Eastern North Carolina Sales Manager David Macaione. "From pre-qualification to the closing table, our loan officers are dedicated to ensuring that their clients are comfortable and confident with their financial decision. We offer a wide variety of loan products tailored directly to our client's needs, with in-house processing and underwriting that allows us to achieve their home goals quickly and hassle-free."

 

While online mortgage companies pay millions in advertisements annually to attract customers through lead generation, TowneBank Mortgage relies heavily on referrals from happy customers. "Home buyers deserve one-on-one attention throughout the mortgage process, and we never treat our clients like another number," David explains. "We value relationships with our clients and real estate partners, and I view success as making a positive difference in their lives. People remember how you treat them. That's why I always do my best to do things the right way."

 

Clients rave about the Townebank Mortgage experience. Recently, Experience.com awarded the company a 98% Post-Close Customer Satisfaction Rating (according to Experience.com), and Scotsman Guide ranked them as the #45 Top Lender in the Country last year. In addition, the company is a division of Townebank, a quickly growing community bank with national recognition. Townebank Mortgage plans to expand meaningfully into markets that complement the desire for hometown lending.

 

"At TowneBank Mortgage, we provide hands-on service and communication around the clock," David says. "We understand that financing a home is a big deal, whether you're a first-time buyer, investor, or anywhere in between. You need someone to provide you with high-touch service and be there to answer any questions you have. Our loan officers are extremely knowledgeable and can help guide their clients through the process and help them pick the loan that best fits their needs. We proudly offer a wide variety of niche, regional, or state loan products that we can tailor to the individual."

 

REALTOR® partners get the same exceptional level of service and expertise provided to borrowers. "We work when you work," David explains. "We have real-time loan status updates sent out throughout the loan process, so agents know exactly where their client stands, and we take action to get your clients to the closing table because it is as important to us as it is to you. For example, we have in-house credit enhancement specialists to help borrowers improve their credit profiles. We also use an approved group of local appraisers – eliminating the long travel times you might typically experience with third-party companies. In addition, having a local, in-house operations team means loan files are kept close at hand, allowing us to review each file thoroughly and understand unique circumstances."

 

Local processing and underwriting give Townebank Mortgage a significant advantage in the mortgage industry. The company also employs advanced technology to offer competitive rates on its loans. "We believe in providing state-of-the-art technology, like a mobile mortgage app, for our clients and partners while giving quality service and utilizing extensive mortgage industry knowledge," David says. "We are here for you when other lenders are closed because we work when you work. If you have questions, you can call our loan officers and count on them to get back to you quickly and at a time that works for you. You never have to worry or wonder what is going on with your loan."

 

When the team at Townebank Mortgage - Wilmington isn't on the clock, they enjoy everything that Wilmington offers, whether it's the beach, restaurants, fishing, water sports, or all things local.

 

To learn more, please visit https://townebankmortgage.com.