"Customer satisfaction is our ultimate goal," says Eric Burr, operations manager at ComfortTemp Heating & Air Conditioning. “Genuine care for our customers is what sets us apart in a highly competitive market.”

With a passion for providing top-notch service, Eric has become the driving force behind his company's reputation for excellence in the HVAC industry. His career in HVAC began over two decades ago. He jumped into the trades right after graduating from high school and served as a pipefitter for over ten years before launching ComfortTemp. 

"I wasn't sure what I wanted to do after high school. I tried HVAC and ended up loving it,” he says. “I like the challenge and it’s a great way for me to use my mind and my hands.”

Comfort Temp’s breadth of services includes the repair, maintenance, and installation of residential and commercial HVAC units. They install furnaces, boilers, condensers, and hot-water heaters throughout DuPage, Will, and Cook counties. The team also provides indoor air-quality solutions like humidifiers, dehumidifiers, UV lights, and air purification. This diversity of services keeps Eric busy and in the field, where he prefers to be.

“I am not a desk guy,” says Eric. He likes that every day is different, and enjoys working in new environments and solving every new HVAC problem he faces. 

He attributes his success to a simple but profound philosophy: "Treat every customer like family." This mantra has not only guided his professional journey but has also become the cornerstone of ComfortTemp's customer service approach. 

“We recommend only proven HVAC equipment and adhere to strict service procedures so our customers get maximum value from their investment,” states Eric. “By offering a wide range of innovative products, we are able to deliver the right solutions.”

"We are an HVAC contractor who provides lasting relationships,” he continues. “Our employees are proud to work with us, and our customers trust us to be their advocate." 

ComfortTemp's commitment to top-notch service starts with their hiring process, ensuring that every technician on their team embodies the company's dedication to exceptional service. Their techs engage in continuing education and are constantly training to keep up-to-date with the latest technology and trends in HVAC. Plus, they are NATE (North American Technician Excellence) certified.

"We provide honest answers, knowledgeable recommendations, and help our customers find a course of action to satisfy their needs,” says Eric. “That’s our mission statement, and we aim to embody it through every customer experience, be it HVAC installation, retrofit projects, seasonal upkeep, or repair. We are confident we will diagnose the problem and execute it to our own standards; we aim to and are very interested in raising the industry standard.”

For Eric, the satisfaction of helping people and seeing their excitement when their heat or AC is fixed is truly rewarding. And he likes the challenge of fixing things other people couldn’t.

Energy efficiency and sustainability are more than buzzwords to the ComfortTemp team, and Eric leverages the newest innovations to provide solutions for all their customers.

"Energy requirements for equipment are constantly shifting and there’s a big push to reduce the use of fossil fuels,” notes Eric. “Energy companies are moving toward heat pumps that use electricity instead of natural gas. We have to stay in step with all these evolutions." 

When he’s not working, you’ll find Eric spending most of his downtime with his family. He and his wife, Katrina, have two kids: Minerva (6) and George (4). In addition to vacationing together, their favorite pastimes include going on boat rides and swimming; getting ice cream, preferably from Creamery in Lemont; and going out to eat. Eric is especially fond of Café Salsa and Matt’s BBQ. “I’m always looking for a great BBQ,” he says. 

In an industry where trust is paramount, ComfortTemp's transparency and honesty stand out.

“It is a privilege to be welcomed into someone’s home and entrusted to provide the proper care for their needs,” says Eric. “That is why we are honored to place our name on the jobs we complete.”

Understanding consumers have many choices about who they hire, he adds, “We aim to make the choice easier by providing our elite customer service and reliability in heating and cooling.” 

Eric’s care and integrity are evident when he emphasizes to us that beyond providing comfort,  a properly functioning HVAC creates and maintains a safe environment for home inhabitants.

“HVAC is important even though it’s not the thing you see when buying or selling a home,” he notes. “Humidity and air purification ensure proper indoor air quality, which is an often undervalued and underestimated aspect of overall health and wellbeing.”