Fassbender Insurance, a reputable wholesale broker with a long-standing presence in Slidell, Louisiana and the entire Mississippi Gulf Coast region, opened its Bay St. Louis office in 2018. Ben Davis, the office manager and most senior agent, has been instrumental in establishing and growing a dedicated team of five employees. Fassbender Insurance Mississippi offers a boutique-style insurance experience, catering to clients' diverse needs, including flood, life, homeowners, auto, and church insurance Ben says, “It’s a one-stop shop for most insurance needs, and we offer individualized solutions based on our client’s specific needs.”

 

To effectively address client requirements, Ben and his colleague, Robbie Lindsey, engage in a significant amount of client communication. They place great emphasis on the initial conversation with clients, where they take the time to understand their unique circumstances and expectations. This "needs discovery" process enables them to tailor insurance solutions precisely to their needs, avoiding both underinsurance and over-insurance scenarios.

 

Educating Clients:

One aspect that sets Fassbender Insurance Mississippi apart from others is its dedication to client education. Ben's objective is to work alongside clients to build policies that truly address their requirements. Instead of simply providing a pre-packaged insurance product, he and his team invest time in understanding clients' goals, concerns, and specific risk factors. By doing so, they can identify the most suitable insurance coverage and ensure clients have a thorough understanding of their policy.

 

Asking the Right Questions:

In an industry that often relies on default coverages and one-size-fits-all approaches, Fassbender Insurance takes a different approach. Their extensive questioning process allows them to gather all the necessary information and provide highly individualized and accurate insurance quotes from the very beginning. “When I see a quote that’s all default values I can tell which questions weren’t asked,” Ben explains. “I want my clients to know exactly what they can expect to pay from the start.” By avoiding generic default values, the agency can minimize the likelihood of policy revisions in the future.

 

Ben emphasizes that providing an accurate quote upfront is vital in protecting their clients. Changes in the characteristics of a property or asset, such as an older roof, can significantly impact the policy's pricing. Fassbender Insurance's meticulous approach to data collection and analysis aims to ensure clients receive policies that accurately reflect their circumstances, mitigating the risk of unexpected cost increases down the line.

 

Years of Diverse Experience:

Ben’s insurance career took off when he crossed paths with Bryan Fassbender while selling him a truck. Little did Ben know that this encounter would lead to an exciting career transition. “He was looking for an agent to work in his new office,” Ben recalls. “We had a good time with the sales process for his vehicle and after the transaction was completed he offered me a job.” Ben was ready for a change. He was weary of the often contentious nature of car sales, where he was encouraged to sell the most expensive product. “I wanted a job where I was on the client’s side, instead of the other side of the transaction,” he says. “I had a license for life and health annuities from a previous position with Hancock Whitney Bank, so this was a perfect fit.” He also draws on his customer service and management experience as store manager for a GNC store. “I’ve been in consultative sales for 12 years,” Ben says. “The stuff I learned through odd jobs and different careers has blended together to form my approach at Fassbender.” He often recalls a nugget of truth his dad taught him, saying, “He said you can’t plan for the opportunity you just need to take it, so I did.”

 

Building Relationships and Celebrating Victories:

At Fassbender Insurance Mississippi, fostering a tight-knit team environment is a priority. The small team of five employees works together, supports one another, and even enjoys social gatherings outside of work. The team recently gathered at Bryan and Krystal Fassbender's house for a big cookout to celebrate birthdays and reflect on the office's victories over the past few challenging months. This camaraderie and shared sense of purpose contribute to a positive work environment and exceptional client service. “We have the autonomy to run the office well with my oversight,” Ben explains. “Our goal is to build this office up and continue to provide superior customer service and customized solutions that our clients and business partners know and trust.”

For questions or comments about this article, contact Ben at (228) 265-5885 or marketing@fassbenderinsurance.com