Rob Jones, mortgage sales leader at Huntington Bank, has spent nearly two decades guiding clients through one of life’s most significant financial decisions: buying a home. His success stems from an unwavering commitment to customer service, constant communication, and personalized solutions for real estate agents and their clients.

 

“I personally call each client and agent with an update on their file every Tuesday,” Rob shares, emphasizing his focus on communication and personal service. “This keeps everyone informed and eliminates the need for constant follow-up calls, and it allows me to focus on growing my business.”

 

Rob’s commitment to his clients is elevated by the distinct advantages of working with Huntington. With the backing of a $204 billion asset regional bank, Huntington provides Rob and his team with the resources to handle complex transactions while maintaining a personalized, hands-on approach. 

 

“We operate like a mortgage company inside a large bank,” Rob explains. “Every week, we have a direct line to underwriting, where we can ask questions and discuss scenarios to get accurate, timely answers for our clients.” 

 

This access to real-time information allows Rob to streamline the lending process, ensuring his clients receive clear guidance and efficient solutions. For Rob, it’s all about taking care of his clients and ensuring they have everything they need. 

 

His hands-on approach also ensures that clients feel supported throughout the entire process. This is where his unique system of weekly updates proves invaluable, seeing to it that all parties are on the same page. This proactive communication not only strengthens his relationship with clients but also fosters trust with real estate agents, who rely on him to provide seamless service to their buyers.

 

“I believe in delivering news and updates quickly,” Rob emphasizes. “There's nothing worse than getting bad news and sitting on it for even a day. I work hard to make sure my clients and partners are informed, and they know that if there is a hurdle or hiccup, we have a solution or possible solutions ready for them.” 

 

“Our process can also be customized for the real estate agents,” he adds. “If they want me to reach out to the listing agent to secure a deal or reword my welcome email to a client, I'm happy to work with them to make the overall process the best possible experience for the client that it can be. 

 

Rob’s relentless work ethic and approach to customer service is rooted in his early experiences. Born in Chicago and raised in the northwest suburbs, he discovered his passion for sales during his college years at the University of Iowa. “I sold books door-to-door in Dallas for a summer,” he recalls. “We worked eighty hours a week, and it was the hardest thing I’ve ever done, but it made me fall in love with sales.”

 

Outside of his professional life, Rob is dedicated to his family, spending quality time with his wife and their three sons. The family enjoys outdoor adventures, often taking road trips to places like Colorado, Tennessee, and Florida. Whether he’s fishing with his sons or attending concerts at the Red Rocks Amphitheater, Rob values the work-life balance he has worked hard to maintain. 

 

“To me, success is having control over my life, especially my time,” Rob reflects. “Being able to coach my kids' baseball teams or take them to a game during ‘normal work hours’ is worth working at night while they’re asleep.”

 

Looking to the future, Rob aims to further expand his brand and increase his visibility among real estate agents. “I want agents to know that I’m here to make their clients’ experience smooth and stress-free,” he says. “It’s about building trust and showing them that I’m a partner they can rely on.”

 

Rob continues to make the home-buying process easier, less stressful, and ultimately more rewarding for everyone involved.