Sparkle and Shine Cleaning Service

 

What began as a solo house cleaning operation under the business name Sparkle and Shine Cleaning Services in 2018 has since grown into a professional house cleaning service known as Sparkle Squad Cleaning Services LLC as of January 2020. We have experienced hyper-growth since the onset of our venture and are proud to serve many clients in the Tulsa Metro from Talala to Sapulpa, Inola to Skiatook, and everywhere in between. With the rebranding of our company, we have plans to expand our services and increase our clientele.

 

Deborah Woodard is a native Oklahoman raised in the town of Claremore. One might say she's always had that entrepreneurial spirit with a creative touch. A graduate of Claremore Sequoyah High School, Deborah went on to attend a couple of Vo-Tech Schools, followed by a stint at Rogers State College and St. Gregory's University studying business. Deborah has always excelled in a leadership role in whatever she decided to do, and over the years, she started a few small businesses to see what would fit her best.

 

Eventually, with her business background, she became an asset to larger companies with her skills in human resources, payroll, and benefits. For a few years, the corporate world was where she excelled. She was getting hands-on experience that would serve her well in several areas.  

 

In 2003, Deborah moved to Owasso and soon after fell in love and married James Woodard, who has a successful business in the oil industry. As with many people, Deborah found life took her down a road she wasn't expecting. James and Deborah's blended family, known as "The Woodard Bunch," has proven to be a blessing over the years. James brought into the mix his son, Chad, and daughter, Brittnee, while Deborah added her two sons, Talen and Blake, and her devoted daughter, Shelbi. Later, they adopted their daughter, Jordan. The old saying "time flies" has certainly become a reality in James and Deborah's life. She says, "The children are grown and have families of their own, which caused 'The Woodard Bunch' to include 14 grandchildren. The holidays are crazy around our house."

 Her corporate world venture ended when the company she was working for changed ownership. Some would wring their hands in disgust and disappointment, but not Deborah. She explains, "I knew something better was coming on the horizon. I didn't know what it would entail, but I was convinced it would arrive at the appropriate time." Deborah credits some of her positive thinking to one of her mentors – Author Victoria Lee, who she says has always inspired her to reach her full potential – to not just think about it, but to make it happen.

 One day out of the blue, Deborah received a phone call from a dear friend, Summer Keylon. Summer needed someone to clean her house once a week and wondered if Deborah and her daughter, Shelbi, would be interested. At first, Deborah and Shelbi considered it a way to make some fun money for crafting and woodworking – one of their other creative talents. It wasn't long before the word got out, and other people started lining up to get their houses cleaned. It was then that Sparkle and Shine Cleaning Service became a real business. Deborah and Shelbi started researching and developing their business plans and ideas. With a few cleaning products they pulled from under the kitchen sink, Deborah's new vacuum she brought from home, and $60 of supplies purchased from Lowes, they were off to the races! They are proud to offer "A Clean Like You Have Never Seen!" Since then, their business has steadily grown every month. In fact, Deborah thinks Sparkle Squad must be the fastest-growing residential cleaning service in Green Country.
 

Deborah gives much credit to the success of their business to her daughter. Deborah says, "Shelbi has been by my side from the very first idea, and since then, we have worked many long, hard hours together." As they realized things had quickly outgrown what the two of them could handle by themselves, they called on Deborah's daughter-in-love, Kindle Moulds. Kindle was happy to roll up her sleeves and jump right in, and since then has been a huge asset to the Sparkle Squad. Being a family-owned and -operated company is a blessing to them, and they always say, "teamwork makes the dream work." Deborah shares, "Without our Heavenly Father, none of this would be possible. We give all the glory to God for blessing us with a thriving business and guiding us along the way. Our strong faith is what gets us through the challenges and hard days."

Deborah and the girls love their clients and treat them like family. "If anyone in the Tulsa Metro Area needs a group of energetic, hard-working ladies to turn your house into a sparkling home, feel free to give us a call!"

 

What is the best way to save yourself time, energy, and stress? Have Sparkle Squad Cleaning Services LLC take care of the house cleaning for you on a regular basis! Our weekly or biweekly Maintenance Program can help you maintain a clean and healthy home environment. In order to maintain consistency with our cleaning processes, we provide all cleaning supplies and equipment needed to give your home a thorough top-to-bottom cleaning with each visit. We use ecosense by Melaleuca products that are environmentally friendly and safe for your family, pets, and our technicians. We also use Shark Professional Vacuums, with HEPA filtration, to give you "A Clean Like You've Never Seen!".   We take quality very seriously and offer a 100% Satisfaction Guarantee for all of our work. We offer free estimates and work in teams of 2-5 for fast and efficient cleaning.  

 

We are licensed, bonded, and insured, and all of our employees are background checked, drug-screened, and have had complete professional training so that no matter which team member you get to meet, the quality of work and professionalism will be consistently fabulous!

 

I like to say that we are focused on establishing true, personal relationships with our clients, helping them create and maintain clean and healthy homes; that is exactly what we love to do!

 

As members of the Association of Residential Cleaning Services International, we enjoy access to a vast network of knowledge, continuing education programs, and shared expertise among its members.

 

We are partnered with the non-profit foundation Cleaning For A Reason. As a partner, we are notified when someone in our service area that is battling cancer joins the program. Sparkle Squad Cleaning Services provides free house cleaning for those affected because when you are battling cancer, cleaning your home is the last thing you have the energy to do. It is our humble way of giving back to our community that has supported us throughout our journey and led us to where we are today!

 

As an ambassador to Professional Moms of Owasso, Professional Moms Network is a unique networking group created for women who creatively balance the challenges of family and business. This opportunity to make new connections is presented by The Etiquette Network and hosted by Bricktown Brewery. We are honored to have Christina Roland (Monat) and Deborah Woodard (Sparkle Squad Cleaning Services LLC) serve as Ambassadors for the Owasso Chapter.

 

My SalesForce Networking (MSF) – Giving us an opportunity to network with like-minded business owners from our area to interact and build strong relationships.

 

Sparkle Squad Cleaning Services LLC employees are thoroughly screened and fully background checked prior to their employment with Sparkle Squad Cleaning Services,

So, you're considering hiring a house cleaner or a cleaning service, but how do you find the right one for you?   Beware of shopping around for the "cheapest" quote or the "best" hourly rate. While a low rate may look great upfront, you very likely will not be getting the best value for your investment. Consider the following key areas first when looking into hiring an individual house cleaner or cleaning service.

 

If they are unlicensed or not current with their license, you may be responsible for their Social Security, Unemployment, and Medicare taxes. You would, essentially, be considered their employer.

 

Are they registered with or members of a trade association, such as ARCSI? Registration or membership in these types of organizations provides an added measure of credibility and confidence to the consumer and demonstrates the company's commitment to their professionalism in the industry.

 

An uninsured or inadequately insured individual or company means you could be responsible for medical expenses if a cleaner is hurt while working in your home. Additionally, your homeowner's insurance likely will not cover damages caused to your hardwood floors, granite countertops, accidental breakage, etc., from a business-type relationship with an uninsured cleaner or cleaning company.

This serves as protection for you in the event that theft by a cleaning technician or company employee occurs. It also serves as protection to the cleaning company from possible false claims.

The house cleaning industry is constantly evolving. New products are regularly being developed and introduced, and new uses for "old stand-bys" are frequently discovered.   Participation in ongoing education keeps cleaning companies abreast of these new developments and offers education and support for the internal operations and management of the cleaning business.

 

Participation in local business and community organizations demonstrates a willingness to "give back" to the community and build professional relationships based upon integrity.

 

These questions, and more importantly, their responses will distinguish a true "professional" from an "amateur."   Professionals participate in, and are engaged in, the cleaning business industry, continually striving to provide consumers with the best value for their

 

 

Our Deluxe Program cleaning starts at $100 per hour. Though infrequent, a higher rate may be charged if there is a very high level of dust and/or grime build-up or excessive clutter in the home.

 

Our Maintenance Program cleaning is charged by the square foot. It is based upon a slightly lesser hourly labor rate than our Deluxe Program deep cleaning while taking into consideration the following factors:

 

Size of the home – square footage, number of bedrooms and bathrooms, number of levels.

Flooring and counter materials, special surfaces.

Living style/décor – minimalist to cluttered.

Activity within the home – number of adults, children, pets.

Frequency of service – weekly, biweekly, or monthly

Client's cleaning needs/expectations – custom cleaning requirements.

We generally work in two-person teams. Occasionally a three- or four-person team may be needed in a home due to the size of the home and/or complexity of the cleaning. For our Perfect Maintenance Program clients, we do our best to limit our rotation of team members in your home while still providing sufficient cross-training to our cleaning technicians. This also allows us to serve you better when a technician may be out sick or on vacation.   It is important to us that you always have at least one familiar face in your home at each visit.

Our office hours are Monday through Friday, 8 a.m. to 5 p.m.   Normal cleaning hours are Monday through Friday between 9 a.m. and 5 p.m.  

 

We observe New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day. When December 31st falls on a weekday (M-F), we will close at 12 p.m.   

 

The cleaning of a client's home is scheduled for a specific day and time on a weekly, bi-weekly, or monthly basis. We do our best to adhere to this schedule and expect our clients to do the same. We realize that a situation might arise on rare occasions that may disrupt the established schedule.

 

In addition, due to the unpredictable nature of cleaning, we do our best to arrive as close to the scheduled time as possible. We generally do not run more than 30 minutes earlier nor more than 45 minutes later than the scheduled appointment time.  

 

If a client wishes to have additional service performed on their scheduled maintenance cleaning day – clean inside refrigerator, oven, etc. – we ask that client give us ample advance notification so that we may adjust our schedule accordingly to allow for the extra time needed.

 

Should a client need to skip a scheduled cleaning appointment, we kindly ask that client provide a minimum of 48 hours prior notice to the office.   A one-time rate adjustment may be made to the client's next scheduled cleaning after the skipped appointment to reflect the additional cleaning time required. Client vacations or periods when the client's home will be unoccupied shall be evaluated individually.

 

We are a "no abuse = no penalty fees" service company, and thus, we do not charge penalty fees for late-notice cancellations or lock-outs.   We know that emergencies, illness, and certain weather conditions may prevent the client's proper prior notification of the need to skip a cleaning appointment. However, should the client miss more than two appointments with less than 48-hour notification within a six-month period, Sparkle Squad Cleaning Services LLC may opt to discontinue service permanently.

We will be closed for business when weather conditions prevent the Tulsa Metro, Owasso, and surrounding service areas school districts from opening. We will do our best to reschedule the client's cleaning.

 

Clients shall make the service location accessible to Sparkle Squad Cleaning Services LLC personnel on the scheduled service day. If we are not entrusted with a key or current entry code, and the team is locked out of the client's home, every effort will be made to establish contact with the client to arrange for entry into the home.   If contact with the client is not made within 20 minutes of the arrival of the Sparkle Squad Cleaning Services LLC team, the scheduled cleaning will be skipped.

A current credit card is required to be on file with Sparkle Squad Cleaning Services LLC for all new and existing clients. Credit cards accepted are Visa, Master Card, Discover, Amex, and Apple Pay. There is a $3.00 convenience fee associated with the convenience of credit card services.

 

Payment for regularly scheduled service may be made by one of the following options:

 

The client must provide Sparkle Squad Cleaning Services LLC with a current credit card prior to cleaning services being performed. Payment is due and payable upon completion of services. Payment may be made via the credit card on file, cash, or check made out to Sparkle Squad Cleaning Services.

 

Service Term  

There is no specified term for cleaning services. Service may be terminated by either party at any time for any reason. We kindly ask that the client provide at least seven (7) days of notification of discontinuation of services before the next scheduled appointment.

 

Cleaning Supplies And Equipment  

Sparkle Squad Cleaning Services provides all necessary cleaning supplies and equipment. We use Melaleuca cleaning products which are eco-friendly, all-natural cleansers, and HEPA filtration Shark vacuums for the benefit of our customers, the environment, and our staff.  

 

Sparkle Squad Cleaning Services LLC shall maintain proper licensing requirements and carry appropriate insurance, including bonding.   A certificate of insurance may be provided to the client upon request.

We are a people and pet-friendly company, within reason. If any persons or pets will be in the home while we clean, we ask that indoor activity be limited for cleaning efficiency and safety reasons. We will not clean up vomit or feces as these present a health hazard to our staff.   Likewise, we will not clean cat litter boxes, birdcages, fish tanks, etc.

 

Satisfaction Guarantee

We offer a 100% satisfaction guarantee on all Perfect Maintenance Program cleaning appointments.   Clients must report any service issues within 24 hours of service.   If you feel we have missed an area, we will return to your home to inspect, address and re-clean the specified area at no additional charge.  

 

Sparkle Squad Cleaning Services LLC staff is not authorized to move or assist in moving any object weighing over 35 pounds.   If the client needs an object of this nature cleaned, the client is solely responsible for moving the appliance, furniture, or object out of the way prior to cleaning by Sparkle Squad Cleaning Services LLC personnel and replacing it to its proper setting after cleaning of the area is completed.

 

While an occurrence is rare, we acknowledge that the possibility of breakage or damage is present while we clean. Our staff must report any incident to our office immediately and leave the client a note advising of such an occurrence. Sparkle Squad Cleaning Services LLC is not responsible for wall hangings that are improperly or insufficiently secured.

 

Client's Perfect Maintenance Program rates are subject to periodic rate increases, by an amount not-to-exceed 5% of the client's current rate. Other adjustments to your rate may be made at any time during the year should there be changes to the frequency of the client's established Perfect Maintenance Program schedule or home or living situation (remodel, change of address, number of people living in the home, significant addition of furniture, pets, etc.).

 

If you or anyone in your household is running a fever or at home sick within 24 hours of your scheduled cleaning, we kindly ask that you please skip or reschedule your service.

 

A $1500 referral fee will be charged to any Sparkle Squad Cleaning Services LLC client who solicits the employment of any Sparkle Squad Cleaning Services LLC employee while they are employed by Sparkle Squad Cleaning Services LLC, or within a one (1) year period following the employee's last day as an employee of Sparkle Squad Cleaning Services LLC.

11330 N. Garnett Rd., Ste. F, Owasso, OK 74055

918.810.9108

A Clean Like You Have Never Seen!

 Deluxe Deep cleaning is a detailed, deep cleaning of your home and includes the services listed below in addition to the Maintenance Program cleaning tasks.   We strongly encourage our Deluxe Deep cleaning the first time we clean your home so that your Perfect maintenance Program can begin with a fresh, clean slate. These detailed tasks are also available as add-ons to our Perfect Maintenance Program with prior advance notice and at an additional charge.  

 

The following add-on services are available upon request, with prior advance notice for scheduling purposes. These tasks may be added to either Perfect Maintenance Program or Deluxe Deep cleaning at an additional charge.  

 

•  Remove trash/replace liner

•  Dust reachable high areas/ceiling fans

•  Dust blinds, front and back as needed

•  Dust light fixtures, lampshades, and artwork

•  Spot clean mirrors

•  Dust/wipe furniture

•  Clean switch plates as needed

•   Linens: change or straighten

•  Dust exposed heat registers and baseboards

•  Vacuum carpet

•   Vacuum/shake out rugs

•  Vacuum and mop hard floors

Due to liability, we DO NOT clean televisions, computer equipment, and/or miscellaneous electronics. We do, however, dust with a feather duster or microfiber duster.

 

•  Remove trash/replace liner

•  High dust and light fixtures

•  Dust blinds, front and back as needed

•  Paper holder/towel racks

•  Dust exposed heat registers and baseboards

•  Tub and shower

•   Commode inside, outside, and behind, top to bottom. Hand wipe floor around and behind commode

•   Mirrors and counter

•  Sink, faucet, and drain

•  Spot clean cabinet exteriors

•  Clean switch plates as needed

•   Vacuum/shake out rugs

 •  Vacuum and mop hard floors

•  Dust reachable high areas

•  Dust blinds, front and back as needed

•  Dust light fixtures, lampshades, and artwork

•  Clean switch plates as needed

•   Dust/wipe banister

•  Dust between balusters

•  Dust exposed heat register and baseboards

•  Vacuum carpet/shake out rugs

•  Vacuum and mop hard floors

•  Dust reachable high areas/ledges, ceiling fans

•  Dust blinds, front and back as needed

•  Dust window sills

•  Dust light fixtures, lampshades, and artwork

•  Spot clean mirrors

•   Dust/wipe table

•  Vacuum under couch/chair cushions, as needed

•  Spot clean windows

•  Spot clean patio doors inside/outside

•  Clean switch plates as needed

•  Dust exposed heat registers and baseboards

•  Vacuum carpets/floor

      •  Vacuum and mop hard floor

Due to liability, we DO NOT clean televisions, computer equipment, and/or miscellaneous electronics. We do, however, dust with a feather duster or microfiber duster.

•  Remove trash/replace the liner

•  Dust reachable high areas

•  Dust blinds, front and back as needed

•  Clean countertops and small kitchen appliances

•   Microwave inside and out

•   Stove/oven exterior

•   Refrigerator/freezer exterior, rubber   seals

•   Dishwasher exterior and inside lip

•  Trash compactor exterior

•  Spot clean cabinet exteriors

•  Clean switch/outlet plates as needed

•  Inside windows above sink

•   Dust/wipe window sills

•  Sink, faucet, and drain

•  Washer and dryer exteriors

•  Dust exposed heat registers and baseboards

•  Vacuum/shake out rugs

•  Vacuum and mop floors